ANNA SORBIE
RETURNS POLICY

Anna Sorbie Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

15.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 24 hours to arrange collection and return. Anna Sorbie Ltd is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

15.2 If any Goods you have purchased have faults when they are delivered to you, you should contact Anna Sorbie Ltd within 14 days to arrange collection and return. Anna Sorbie Ltd is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

15.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. If an item is missing from your order please contact us within 48 hours of receiving your delivery to report it.

15.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Anna Sorbie Ltd within 48 hours and arrange collection and return. Anna Sorbie Ltd IS NOT responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

15.5 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Anna Sorbie Ltd within 14 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.

15.6 If you wish to return Goods to Anna Sorbie Ltd for any of the above reasons, please contact us using the details on https://annasorbie.co.uk/ to make the appropriate arrangements. Any goods returned after the 14 day cooling off period that have been used will be subject to a discretionary refund and or a 10% restocking fee.

15.7 Anna Sorbie Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

15.7.1 Any use or enjoyment that you may have already had out of the Goods;

15.7.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

15.7.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;

15.7.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Circumstances under which there is no right to cancel
The buyer’s right to cancel, return or exchange hair extension products will be lost in the following circumstances:
(1) The hair extension products hygiene bands have been removed and / or the hair extensions have been tried on or worn and / or dyed, and / or
(2) The buyer fails to notify Anna Sorbie Ltd on or before the cancellation period expires.
(3) The buyer fails to send back the hair extension products or hand them over within the time period allowed.

Such discretion to be exercised only within the confines of the law.